Shipping Information | M&M'S | M&M'S

When will my order arrive?

For orders up to 200 favors and under $5,000, there are 2 shipping options. Standard Shipping will have your order arriving in 5-7 business days. Express shipping will have your order arriving in 1-2 business days (subject to availability).

For orders over $5,000, please text or call our Customer Service Team at 1-888-696-6788 or [email protected] to discuss shipping options and timing and to coordinate the production and shipment of an actual printed product sample for your review.

Shipping Costs

Shipping costs vary based on the type of products in your order. For orders containing M&M'S Candies, your shipping costs will be calculated using the M&M'S Shipping Table below.

Please note that all shipping charges, including shipping surcharges, are calculated and shown on your order confirmation page. All orders shipped to Alaska and Hawaii require an additional $20.00 fee.

Express Shipping is only available for deliveries on Tuesday through Saturday. Express Shipping is not available for orders to Alaska or Hawaii.

Orders up to $1,000:

• Standard: Arrives within 5-7 business days from the date you place the order & costs $9.99 or receive free shipping on orders $59+.

• Express: Arrives in 1-2 business days from the date you place the order & costs $29.99. For AK and HI, read below.

Orders over $1,000:

• Standard: Shipping over $1,000 is a flat rate of $75. Certain orders may be subject to additional shipping fees based on carrier shipping requirements.

• Express: Shipping over $1,000 is a flat rate of $100. Certain orders may be subject to additional shipping fees based on carrier shipping requirements.

• Our shipping costs are calculated based on the weight of your items. If you place a very large order that can’t be fulfilled via small parcel delivery, we will reach out to confirm the cost and delivery details. To proactively receive a shipping quote, please contact our Customer Care team at 1-888-696-6788.

Alaska, Hawaii, and International: If you are an M&M'S lover in AK and HI, unfortunately we can't use Standard Shipping (it's too far from our candy factory to travel via truck) so we must charge an Express rate which is an additional $20 (which means your package gets a fancy plane ride). At this time, we don't ship to Canada.

Shipping timelines will be extended if your order is held up for any reason such as a trademarked image on personalized M&M'S or payment issues. Our Customer Care Team will reach out to you in this situation. If you don't hear from us, your sweet treats are on track. Be sure your contact information on the order is correct so we can get your M&M'S in your hands as quickly as possible.

Because M&M'S are perishable, we don't ship them over weekends for Monday delivery. Saturday and Sunday deliveries are limited to FedEx service capabilities. Please text or call our Customer Care team at 1-888-696-6788 if you have any questions.

Can I ship my order outside of the United States?

This website currently ships to US addresses only. We do not ship to Canada at this time. However, we do have websites that service 11 EU countries, please visit mms.com and select your country in the top right corner.

Can I revise my shipping information on an order?

If the status of your order appears as 'shipped', we are unable to change the shipping or billing information on your order.

If your order has not yet been shipped, you can text or call Customer Service at 1-888-696-6788, Mon - Fri, 9am - 7pm, ET., and a representative will gladly assist you with your changes.

Can I store my order for later?

Yes, you can store your order to consume later. However, do not refrigerate your M&M’S candies. Instead, store them at room temperature out of direct sunlight.

Can I ship my order to an APO, FPO or PO Box?

Unfortunately, we currently do not have the ability to send your custom M&M'S to any APO, FPO or PO Box. This in no way reflects our feelings towards the women and men who serve our country. Current regulations prevent non-government parcel services from delivering packages directly to APO's and FPO's. We are continuously trying to improve our service and quality; we are working with our business partner to overcome this challenge, as FedEx™ currently does not ship directly to APO's, FPO's or PO boxes. If you would like to discuss this further and need help finding a solution, please call or Chat with a representative now via the live chat icon in the top right.

Can I ship my order on to someone else?

While you can ship them on again, make sure to follow these steps when shipping. Again, do not refrigerate your M&M’S Candies. Simply refreeze the included ice packs and place them back into the box, outside the wrapping-out of direct contact with product. Be sure to use a quick shipping method (maximum 2-day shipping).